Customer support

Tech Support is the modern term for assistance with electronics or software, usually computer related. It is usually conducted over the phone, although increasingly in shops which service hardware directly.

Tech Support is filled with negativity on both sides of the coin: quite often, customers think they are being mistreated by angry or otherwise unhelpful Tech Support representatives, and at the same time, Tech Support think customers are lazy and dim witted for asking ignorant or simple-minded questions.